Reference

Know Where You Stand with r77bd

Access to r77bd and its services depends on your local law and eligible region — we want you to understand that clearly before you open an account.

Jurisdiction-Dependent AccessAccount Holder ObligationsbKash, Nagad & Rocket Wallet TermsData Handling PolicyContact Rights
r77bd Know Where You Stand with r77bd
HOW WE HANDLE YOUR DATA

Account Security and Your Rights

Your account data — including your registered mobile number, wallet transaction history with bKash, Nagad, or Rocket, and session records — is held securely and used only to operate your account and meet our compliance obligations. We do not sell your personal data to third parties. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where our retention obligations permit it.

Data Retention

We keep account and transaction records for as long as required by our operational and compliance obligations. After that period, records are deleted or anonymised in line with our internal data schedule.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — bKash, Nagad, or Rocket. No advertising cookies are placed without your consent.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Every login attempt triggers a one-time code sent to that number — never share it with anyone, including our support team.

Requesting Changes

To update your registered details, correct a data error, or submit a deletion request, contact us via the in-app Legal Queries path or by email with your account ID and the specific change you need.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute about a wallet transaction, our support team handles those requests directly. Reach out through any of the channels below and reference your account ID so we can locate your records without delay.

Team online

Live Chat

Open the chat window from your account dashboard. Available during platform operating hours for account and legal queries — have your registered mobile number ready.

Email Support

Send legal or data-related requests to our support address. Include your account ID and the specific clause or transaction you are querying for a faster response.

In-App Help

From the mobile interface, go to Account, then Help, then Legal Queries. You can submit a written request and track its status without leaving the app.

Common Legal and Account Questions

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, use the in-app Legal Queries path or email us directly.

Access depends on your local law and eligible region. We do not confirm legality on your behalf — check whether online gaming is permitted under the laws that apply to you before opening an account.

We hold your registration details, mobile number, wallet transaction records for bKash, Nagad, and Rocket, session logs, and any support correspondence tied to your account ID.

Submit a data access request through the in-app Legal Queries path or by email. Include your account ID and we will respond with the records we hold within a reasonable timeframe.

You can request deletion of personal data we are not required to retain for compliance purposes. Contact us with your account ID and we will confirm what can be removed and when.

Any remaining balance is returned to your registered bKash, Nagad, or Rocket wallet after identity verification is completed. Withdrawal requests are processed through the same payment rail you used to deposit.

We notify you via the contact details on your account when material changes are made. Continuing to use the platform after the effective date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.