Reference

How r77bd Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and how you move through our platform are all handled with care.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredCookie Controls AvailableData Request Process Explained
r77bd How r77bd Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag a concern, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to data-related queries as a priority.

Live Chat Open the chat window from your account dashboard. Our support team is available to handle privacy queries and account data requests directly through the chat interface.
Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your records and respond accurately.
Account Help Centre Log in and navigate to Account Settings, then select Privacy and Data. From there you can review your stored details and submit a formal data access or deletion request.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We apply encryption across account data in transit and at rest. Cookie controls, retention policies, and your right to request changes are all managed through your account settings — here is how each area works in practice.

Data Encryption

All account data — including your bKash, Nagad, and Rocket wallet details — is encrypted in transit using SSL and stored with access controls that limit who inside our team can view it.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand platform performance. You can adjust non-essential cookie preferences from the privacy settings inside your account.

Retention and Deletion

Transaction records are retained for financial compliance purposes. Non-transactional data such as session logs has a shorter retention window. You can request deletion of non-essential data through Account Settings under Privacy and Data.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit the request via live chat or email with your account details and we will process it in line with applicable local law.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, reach out through live chat or account support.

We collect your name, contact details, and the wallet identifiers you register — such as your bKash or Nagad number. Device and session data is also logged when you access the platform on mobile.

Every deposit and withdrawal through your account wallet creates a transaction record. These records are used to verify payments, maintain your balance, and resolve any disputes that arise.

Yes. Log in, go to Account Settings, and select Privacy and Data to submit a formal access request. You can also send the request via live chat or email with your registered account details.

Non-essential data such as session logs can be requested for deletion through Account Settings under Privacy and Data. Transaction records are retained as required by financial compliance obligations and cannot be deleted on request.

We do not sell your personal data. Data may be shared with payment processors like bKash, Nagad, and Rocket only as needed to complete your transactions, and with service providers under strict data-handling agreements.

Access and the applicability of this policy depend on your local law and the eligible regions we serve. If you are accessing from Bangladesh, local data-protection obligations apply alongside our platform standards.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.